“The English language needs to create a word stronger than “thank you”, as I feel those two words are not enough to represent our gratitude. I remember Ed saying that choosing a contractor was like a marriage; I now realize how true that statement is. As with any project, there were ups and downs but through it all, the thing that resonated with us the most was your honesty, humbleness, and sincerity. The fact that you allowed us to be vocal without passing judgment about our wants, needs, and concerns was comforting. The process took us further out of our comfort zone than we ever could have anticipated and you both did an excellent job of reassuring us when necessary.
Your customer service is second to none. John and I have a 48-hour rule; if someone doesn’t respond in 48 hours we will be contacting him/her again. We NEVER had to do this through the entire year and a half process with you. The majority of the time you answered our emails within hours if not minutes. I cannot tell you how grateful we are for that fact. It helped us keep our sanity and probably saved me from some tearful, sleepless nights worrying over something that was really nothing.
The craftsmanship of your crews is superb. Their attention to detail is astounding. It’s the smallest details such as the trim under the treads of the stairs or the 45-degree miter on the deck posts that make a job look polished rather than just finished. The coffered ceiling in the kitchen, the beams in the great room and office, and all of the cabinetry work is absolutely beautiful. We get compliments each time someone comes to the house. We also appreciate the little things like Dan hanging the basketball hoop and placing a stop behind the refrigerator so it doesn’t go back too far.
Again, thank you for your service and continued communication. Please know you are more than welcome to stop by and see the “finished”/”staged”/”furnished” look of the home at any time; we’d be happy to show you around. (Twin toddlers give really good tours!) Best wishes for the future!”