“We have lived in our new Bruckelmyer house now for two months. It is the completion of our dream to return to the land and it is an understatement to say that we are enjoying it. Wherever we look, we are reminded of the months of planning and craftsmanship that put it all together.
We knew that we would be satisfied with the house you built for us, but we were not fully prepared for the unique experience we were undertaking with the Bruckelmyer team. You really do operate as a well-oiled machine composed of craftsmen who take pride in what they produce. Everyone you put us in contact with was talented and professional. They each made us feel that this house was the most important project they had ever tackled and they wanted it to be perfect for us. When there were problems, you handled them behind the scenes because we were never bothered by them. You made the process appear relaxed and easy.
We loved the whole parade experience perhaps because it was so much fun to share this beautiful product with so many people. Your wonderful reputation certainly was evident with the crowd that showed up to see your latest product. We still encounter people who tell us they were here and admire this or that feature of the house.
Folks occasionally tell horrible stories about their building process. We could not have had a more opposite experience. We felt sad that the whole contact had to end because knowing all of you and the integrity with which you live your lives has certainly enriched ours. As you know, Dick had to be dragged aboard in the beginning. We had never forked over that much of his money to anyone before in his life. However, we quickly became a willing player when he realized the quality of what he was getting.
We look forward to growing old in this cozy, wonderful home that you created for us. Thank you for demonstrating what home building and trust are really about in your world.”